1. GENERAL QUESTIONS
FAQs
"At BlinBlin, we want your shopping experience to be clear and simple. Here you will find answers to the most common questions about our products, shipping, returns, and jewelry care."
FAQs
"At BlinBlin, we want your shopping experience to be clear and simple. Here you'll find answers to the most common questions about our products, shipping, returns, and jewelry care."
1. Where is the company located?
We are an international online store. We sell from our website and ship to several countries in Latin America, Europe, and the USA.
2. Do I need to create an account to buy?
It's not mandatory. You can buy as a guest, although we recommend creating an account to track your orders and access exclusive discounts.
3. Do you offer a warranty on your products?
Yes, all our jewelry comes with a 30-day warranty against manufacturing defects.
3. PAYMENT QUESTIONS
1. What payment methods do you accept?
We accept credit/debit cards, PayPal, and secure platform payments depending on your country.
2. Can I pay in my local currency?
Prices are in USD, but your bank or payment platform automatically converts to your local currency.
3. Is it safe to pay on your website?
Yes, we work with 100% secure payment gateways with SSL encryption.
2. QUESTIONS ABOUT JEWELRY
1. Is the jewelry real gold?
No, our jewelry is made of stainless steel or silver plated with 18K gold, with a premium finish.
2. Can they get wet?
Yes, they are water resistant. However, we recommend avoiding perfumes, chlorine, or harsh chemicals to maintain their shine for longer.
3. Does the jewelry change color over time?
With good care, no. The gold plating is high quality, but durability depends on personal use and care.
4. Do you have adjustable sizes?
Yes, many of our rings and chains are adjustable or come in various sizes.
4. SHIPPING QUESTIONS
1. Which countries do you ship to?
We ship to most countries in Latin America, Europe, and the USA.
2. How long does shipping take?
Processing: 1-3 business days.
Delivery: 5-15 business days, depending on your country.
3. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email.
4. What happens if my order arrives damaged or doesn't arrive?
Contact us with photos, and we will arrange a replacement or refund, depending on the case.
If you can't find what you're looking for, feel free to email us at contacto@blinblin.com or contact us on any of our social media channels.
Monday to Friday, from 10:00 to 18:00 (local time).
